1.0 Overview

With the new version 1.2 of PaiPai, the logistics configuration process for the Outlets has been enhanced. New features have been added to the configuration to provide more choices and flexibility for the merchants.

As part of these new changes, the configuration settings have been changed to the Outlet’s Settings under the business module, where the merchants can modify the configuration with relative ease.

1.1 Condition

Ensure that the merchant account is transitioned to V 1.2. It can be verified by the team on the system side.

Navigate to the Accounts under the ONDC Module.

You can see the list of all the accounts.

Select an account by clicking on the Account Name to see the account details.

Go to the Outlets tab.

Click on an Outlet name to open the Outlet details.

Go to the preferences tab and click on Edit.

Check the variants and customization flag.

The Account will transition to V 1.2

2.0 Delivery Modes

PaiPai offers four different delivery modes. They are 

1. Self with Zero Charges

2. Third Party Logistics

3. Third Party Logistics with Adloggs

4. Adloggs Logistics Direct

These four delivery modes have their own unique advantages based on the customer requirements.

2.1 Self with Zero Charges

In this mode, all the deliveries are done by the delivery staff of the merchant.

There is no involvement of any third party logistics.

The logistics charges are based on what is configured in the merchant delivery charges. If these charges are configured as Zero, then it’s considered a free delivery.

2.2 Third Party Logistics 

In this mode, the deliveries are done by the ONDC network integrated third party logistics service providers.

When an order is placed, the merchants can find their preferred on network logistics partner, based on the network requirements. They can also enable auto-assign feature to automatically find a logistics partner.

2.3 Third Party Logistics with Adloggs

In this mode, the deliveries can either be done by the on-network third party logistics partners or by the Adloggs, our off-network logistics service provider. The merchant can choose the mode based on their requirements.

2.4 Adloggs Logistics Direct

In this mode, the deliveries are done by the Adloggs directly. There is no involvement of the delivery staff of the merchants or the on-network logistics partners.

The merchants configure these logistics modes on outlet level, directly from the outlet settings. You can find the configuration procedure below.

3.0 Logistics Price Type

With PaiPai, merchants can configure two types of logistics prices.

1. From Actuals

2. Merchant Delivery Charges.

3.1 From Actuals

In this configuration, the prices for the delivery charges are determined by the logistics provider themselves. So, in case of Third Party logistics or Adloggs partners, they will decide the prices for the deliveries.

3.2 Merchant Delivery Charges

In this configuration, the delivery charges are applied based on the configuration done by the merchants in their account. These charges are applicable irrespective of the logistics service provider.

Note: If the merchant chooses the Merchant Delivery Charges option, it is mandatory to configure the Delivery Charges for the Outlet. The delivery charges can be configured in this path.
Business Module>> Outlets>> Outlet Name>> Delivery Charges Tab>> Configuration process.
You can check out our delivery charge configuration guide, for more details.

Note: For the ‘Self with Zero Charges’ delivery mode, it is mandatory to choose the ‘Merchant Delivery Charges’ as the price type. For the other three delivery modes, the merchant can choose either of the price types.

You can find the configuration process below.

4.0 Logistics Configuration Process

Navigate to the Outlets under the Business Module.

In the list of the outlets, click on the name of the outlet that you want to configure logistics for.

Navigate to the Settings tab.

Click on the edit button.

Scroll down to find the ONDC Details panel.

Select the service city’s Std Code.

Select the Default delivery mode.

Select the Logistics Price Type.

Select the self delivery timings if you opt for it.

Select the preferred delivery partners for local, intercity and cross border purposes.

Configure the extra threshold.

Configure the RTS trigger settings.

Click on the Update Button.

The settings will be configured and updated.

5.0 FAQs

1. What is the purpose of the logistics configuration process in version 1.2 of PaiPai?

Version 1.2 of PaiPai introduces enhancements to the logistics configuration process for Outlets, providing merchants with more choices and flexibility in managing their logistics settings.

2. How can I ensure that my merchant account is transitioned to V 1.2?

You can verify whether your merchant account has transitioned to V 1.2 by navigating to the Accounts section under the ONDC Module. Select your account, go to the Outlets tab, and check if you can access the preferences tab for editing. If so, your account has been successfully transitioned to V 1.2.

3. What are the delivery modes offered by PaiPai?

PaiPai offers four different delivery modes: Self with Zero Charges, Third Party Logistics, Third Party Logistics with Adloggs, and Adloggs Logistics Direct. Each mode has its unique advantages based on customer requirements.

4. How does the 'Self with Zero Charges' delivery mode work?

In this mode, deliveries are conducted by the merchant's own delivery staff, with no involvement of third-party logistics. If the merchant's delivery charges are configured as zero, the delivery is considered free.

5. How does the 'Third Party Logistics' mode operate?

In this mode, deliveries are handled by third-party logistics service providers integrated into the ONDC network. Merchants can select their preferred logistics partner or enable auto-assign to automatically find a partner.

6. What is the difference between 'Third Party Logistics' and 'Third Party Logistics with Adloggs'?

While both modes involve third-party logistics, 'Third Party Logistics with Adloggs' offers the additional option of using Adloggs, an off-network logistics service provider. Merchants can choose between on-network partners and Adloggs based on their requirements.

7. How does the 'Adloggs Logistics Direct' mode function?

In this mode, deliveries are handled directly by Adloggs, bypassing both the merchant's delivery staff and on-network logistics partners.

8. How can merchants configure logistics modes for their outlets?

Merchants can configure logistics modes directly from the outlet settings. The configuration process involves selecting the preferred delivery mode, logistics price type, delivery partners, and other relevant settings.

9. What are the two types of logistics price configurations available in PaiPai?

Merchants can configure logistics prices as either 'From Actuals,' where prices are determined by the logistics provider, or 'Merchant Delivery Charges,' where charges are based on the merchant's configuration.

10. Are there any mandatory configurations for specific delivery modes?

Yes, for the 'Self with Zero Charges' mode, merchants must choose 'Merchant Delivery Charges' as the price type. For the other three modes, merchants can choose either 'From Actuals' or 'Merchant Delivery Charges' as per their preference.

11. What is the process for configuring logistics settings for outlets?

To configure logistics settings for outlets, merchants should navigate to the Business Module, select the desired outlet, access the Settings tab, and then proceed to edit the ONDC Details panel. Here, they can select the service city's Std Code, default delivery mode, logistics price type, preferred delivery partners, and other relevant settings before updating the configuration.