Overview

The Open Network for Digital Commerce (ONDC) provides businesses with the option to assign their own delivery personnel for order delivery, known as self delivery. This user guide aims to help businesses understand and implement self delivery effectively within the ONDC platform. By following the steps and guidelines outlined in this guide, businesses can take advantage of self delivery to maintain control over the delivery process, ensure timely and high-quality deliveries, and enhance customer satisfaction.

The steps provided in the guide take businesses through the process of assigning self delivery personnel within ONDC. It starts with accessing outlet settings, enabling self delivery for the desired outlet, creating a self delivery person profile, assigning the person to the outlet, and finally assigning them to specific orders. Each step is described in detail, ensuring businesses have a clear understanding of the process.

Steps to Assign Self Delivery Personnel in ONDC

Step 1: Accessing Outlet Settings

• To assign self delivery personnel in ONDC, businesses must first access the outlet settings for the relevant outlet. Here's how to do it:

• Open the ONDC app and navigate to the Business module. You can find this module on the side menu bar of the app.

• Select the Outlets option from the list of available options.

• Choose the outlet for which you wish to assign self delivery by clicking on it.

Step 2: Enabling Self Delivery

Once you've accessed the outlet settings, the next step is to enable the self delivery option for that outlet. Here's how to do it:

• Click on the Settings option from the outlet details page.

• Then click on Edit and scroll down to find the Default Delivery Mode option.

• Click on the drop-down menu and select "Self" as the delivery mode.

• Click on Update to save the changes.

Step 3: Creating a Self Delivery Boy

To assign self delivery personnel for an order, businesses must first create a delivery person in ONDC. Here's how to do it:

• Go to the Delivery module and select Delivery Boy.

• Click on Create New to bring up the pop-up screen for creating a new delivery person.

• Enter the required credentials for the delivery person and vehicle, and upload the delivery person's image.

• Click on Create to save the details.

NOTE: When creating a delivery boy, make sure to enter all the required details correctly. This includes the delivery boy's name, contact information, vehicle details, and photograph. This information is important for tracking the delivery and ensuring the safety and security of the delivery process.

Step 4: Assigning the Self Delivery Person to an Outlet

Once you've created the self delivery person, the next step is to assign them to the relevant outlet. Here's how to do it:

• Go to the Outlets section and select the outlet for which you created the delivery person.

• Click on Details, then click on Edit.

• From there, select the Delivery Configuration tab.

• In this tab, you will see the created delivery person or Select the delivery person and save the changes.

Step 5: Assigning the Self Delivery Person to an Order

When a new order comes in, businesses can assign the self delivery person to the order. Here's how to do it:

• Update the status of the order to "Ready".

• Click on "Assign Delivery Person" and select the self delivery person that you created.

• Click on Update to assign the delivery person to the order.

NOTE: To ensure a smooth delivery process, businesses can communicate with the self delivery personnel to provide them with any specific instructions or details about the order. This can include information about the customer's location, any special instructions for the delivery, and contact information for the customer.

Best Practices for Self Delivery:

• Ensure that the delivery person is properly trained and equipped to handle deliveries. This includes providing them with the necessary safety gear, such as helmets or reflective jackets.

• Communicate with the delivery person to provide them with any specific instructions or details about the order. This can include information about the customer's location, any special instructions for the delivery, and contact information for the customer.

• Monitor the delivery process using the ONDC platform. This can help you stay updated on the progress of the delivery and address any issues that may arise during the process.

• Provide customers with clear information about the self delivery option

FAQs

Q: Can I assign multiple self delivery personnel to an outlet?

A: Yes, you can assign multiple self delivery personnel to an outlet. This can be useful if you have a larger volume of orders or if you need backup personnel for busy periods.

Q: Can I change the assigned self delivery person for an order?

A: Yes, you can change the assigned self delivery person for an order if needed. Simply update the order details and select a different self delivery person from the available options.

Q: Can I track the self delivery person's location during the delivery process?

A: Yes, the ONDC platform provides tracking capabilities that allow you to monitor the self delivery person's location in real time. This helps you stay informed about the progress of the delivery and make necessary adjustments if required.

Q: What should I do if there is an issue with the self delivery person or the delivery process?

A: If you encounter any issues with the self delivery person or the delivery process, it is recommended to first communicate directly with the delivery person to address the problem. If the issue persists, you can contact the ONDC support team for further assistance.