1.0 Overview

PaiPai Seller app comes with an integrated Order Management system and Delivery Management system, through which the merchants can handle the order processing and fulfilment.

However, some merchants use their self-delivery system, delivery app and POS system to process their orders. For the ONDC orders, the status of the orders processed through their systems needs to be marked in the Seller platform as well.

For this reason, to ease the process of updating the delivery status of these orders, ‘Bulk Update Delivery Status’ feature has been implemented.

Through this feature, the merchants that use their own Delivery system/POS can update the delivery status of orders in bulk in a single step.

Requirement: The outlet’s logistics settings should be configured as ‘Self with Zero Charges’.

Video Link: https://drive.google.com/file/d/1RqYBgfdbhZEzbCJ2j5WkG-nF11IAZO2U/view?usp=sharing

2.0 Bulk Update Delivery Status 

2.1 Direct Method

Step 1: Navigate to the Delivery Module and Select ‘Bulk Update Delivery Status’

• You can see the Bulk Update Delivery Status page where the orders are listed.

• When you receive an order and accept it, it will be registered here in the tabulated format.

• The table consists of the Order Date, Order Number, the Outlet name, Delivery Date, Delivery staff assigned to it, current order status of the order and what the next status of the order should be as the order is processed to the next step.

NOTE: Only those orders which are not delivered or cancelled or rejected will be shown.

• In the example shown in the screenshots, you can see two orders with the order numbers 1001- 1070 and 1001-1071

• You can check the status of these two orders in the OMS.

• You can see that the status in the Bulk Delivery Status Update screen is the same as it is shown in the OMS.

Step 2: Now to move these two orders to the next step, click on the Bulk Delivery Assign Button

• You can see the Edit Screen.

Step 3: Click on the Remove icon in the first column for any order that you do not want to update.

Step 4: Click on the Update Button.

• You can see that the current status of the order has been changed.

• Now you can go back to the OMS and check the status.

• The status has been changed on both of the orders.

• Following this process you can update the delivery status of the orders in bulk.

2.2 Export/Import Method

Step 1: In the Bulk Update delivery status page, click on the Export Button.

Step 2: In the Spreadsheet, remove the orders that you do not want to update for.

Step 3: Change the delivery boy and the next order status for the orders.

Step 4: Select the text and update the format to ‘plain text’.

Step 5: Save the file in excel format.

Step 6: Go back to the Bulk Update delivery status page and click on Import button.

Step 7: Upload the excel file and click on import.

Step 8: Once the Import is done, the status will be changed.

3.0 FAQs

1. What is the Bulk Delivery Status Update feature?

   - The Bulk Delivery Status Update feature is a tool integrated into the PaiPai Seller app, designed to facilitate merchants who manage their own delivery system, allowing them to update the delivery status of multiple orders simultaneously.

2. Why would I need to use Bulk Delivery Status Update?

   - If you're a merchant utilizing your own delivery system or POS, and you need to sync the delivery status of orders processed through your systems with the PaiPai Seller platform for ONDC orders, this feature streamlines the process for you.

3. What are the requirements to use this feature?

   - To utilize the Bulk Delivery Status Update feature, your outlet's logistics settings must be configured as 'Self with Zero Charges'.

4. How do I access the Bulk Delivery Status Update feature?

   - Navigate to the Delivery Module within the PaiPai Seller app and select 'Bulk Update Delivery Status'.

5. What information is displayed on the Bulk Update Delivery Status page?

   - On this page, you'll find a table listing orders including Order Date, Order Number, Outlet Name, Delivery Date, Delivery Staff, Current Order Status, and the subsequent status the order should move to.

6. How do I update the delivery status of orders in bulk?

   - After reviewing the orders listed, select the orders you wish to update and click on the 'Bulk Delivery Assign' button. This will prompt an edit screen where you can change the status of the selected orders. Click 'Update' to finalize the changes.

7. How do I confirm that the delivery status has been updated successfully?

   - After updating the status, you can verify the changes by navigating back to the Order Management System (OMS) where you'll see the updated status reflected for the selected orders.

8. Can I update the delivery status of orders individually using this feature?

   - No, this feature is specifically designed for bulk updates, allowing you to streamline the process for efficiency.

9. Are there any limitations to this feature?

   - This feature is primarily intended for merchants managing their own delivery systems. If you're using integrated delivery services through the PaiPai platform, alternative methods may be required for updating delivery statuses.

10. Is there any technical support available for using this feature?

   - If you encounter any issues or require assistance with the Bulk Delivery Status Update feature, please reach out to our support team for guidance and assistance.