Overview

The User Guide for Order Management is a comprehensive resource that offers detailed instructions on how to effectively manage orders using the Bitsila application on the ONDC platform. Whether you are a customer tracking your orders or a seller handling incoming orders, this guide provides a complete walkthrough of the entire order management process.

The guide begins by emphasizing the importance of order management in the selling and buying process and introduces the user-friendly nature of the Bitsila application. It then dives into the specifics of order management from both the system and store sides.

On the system side, users will learn how to log in to the Bitsila app and access the ONDC module. They will discover how to navigate to the ONDC Orders section and search for specific order details using order IDs. Additionally, the guide explains how to utilize filters to view orders within specific time frames, making it easier to locate and manage orders efficiently.

The guide also covers key statistics related to order management, such as order count and different order statuses at various stages of the delivery process. Users will gain insights into interpreting these statistics and effectively monitoring their orders.

On the store side, the guide provides instructions on accessing the dashboard, viewing important statistics, and managing orders received. It explains how to filter orders based on criteria such as outlet, date, order type, and status. Users will also learn how to access detailed information about each order, including order status, invoice, amount credited details, and logistic partner information.

Overall, the User Guide for Order Management aims to empower users to successfully manage their orders using the Bitsila application. By following the step-by-step instructions and utilizing the features and tools available, users can enhance their selling and buying experiences on the ONDC platform.

System Side:

Step 1: Login to the Bitsila App

Open the Bitsila application on your device and login to your account. This will take you to the dashboard.

Step 2: Access ONDC Module

Select the ONDC module from the dashboard.

Step 3: Access ONDC Orders

In the ONDC module, select ONDC Orders to access the orders page.

Step 4: Search for Order Details

In the search type tab, enter the order ID to find the details of a particular order.

Step 5: Filter Orders by Date

In the order date tab, select the time frame for which you want to view the orders. You can choose from options like recent for today and yesterday, last 7 days, Last week, current week, current month, last month, daily, monthly, and custom.

Step 6: Check Key Statistics

Below the search and filter tabs, you will find key statistics related to orders. These include Order Count, New, Accepted, Ready, Out for delivery, Delivered, and Canceled.

Order Count: Displays the number of orders received on a particular day.

New: Displays orders that are in the placed status.

Accepted: Displays newly received orders that have been accepted. Once the new order is accepted, it will not display in the new key statistics tab.

Ready: Displays orders that are ready to be picked up or delivered.

Out for Delivery: Displays orders that have been picked up by the assigned delivery person and are out for delivery.

Delivered: Displays the total number of orders delivered in a particular period.

Canceled: Displays the number of orders canceled either by the buyer or seller.

Step 7: Check Order Details

Below the key statistics, you will find details of each order, which includes ID, Order, Order Number, Seller NP Name, Deliver City, Item Quantity, Customer Name, Order Status, ONDC Order Status, Amount, Taxes, Total Order Value, Pay Mode, Order Created Date, Tenant ID, Name of the seller, Network order ID, Network Transaction ID, Delivery Type, Buyer NP Name, Shipped at Date and Time, Delivery Pin Code, Delivered at Date and Time, Cancellation Reason, Cancellation Reason ID, Canceled by, Canceled At, Created On, Updated on, Outlet Name.

ID: This is a unique ID assigned by the system for each order. It helps identify and track the order details.

Order: This column also displays the order ID, which is used by the system for reference.

Order Number: This column displays the order number generated by the store. It helps the store identify the order.

Seller NP Name: This column displays the name of the seller company, which is Enstore (Bitsila).

Deliver City: This column displays the city name where the item needs to be delivered.

Items Quantity: This column displays the quantity of items ordered by the customer.

Customer Name: This column displays the name of the customer who placed the order.

Order Status: This column displays the current status of the order, such as Accepted, Canceled, Delivered, Placed, or In-Progress.

ONDC Order Status: This column displays the status of the order on the ONDC platform, which can be either Accepted, Canceled, Delivered, Placed, or In-Progress.

Amount: This column displays the cost of the items ordered.

Taxes: This column displays the state and central taxes applied to the order.

Total Order Value: This column displays the total cost of the order, including the item cost and taxes.

Pay Mode: This column displays the mode of payment used for the order, such as POS, Telephonic, or Aggregator (Online).

Order Created Date: This column displays the date on which the order was created.

Tenant ID: This column displays the account ID of the seller.

Name of the Seller: This column displays the name of the seller on whose outlet the order was placed.

Network Order ID: This column displays the unique ID created for each order on the ONDC platform. It can be used to assign a delivery person manually if the system doesn't do it automatically.

Network Transaction ID: This column displays a summary of the complete order details.

Delivery Type: This column displays the type of delivery, which can be On-network or Online.

Buyer NP Name: This column displays the name of the site on which the buyer placed the order.

Shipped At Date and Time: This column displays the date and time when the item was shipped for delivery.

Delivery Pin Code: This column displays the pin code of the delivery location.

Delivered At Date & Time: This column displays the date and time when the item was delivered.

Cancellation Reason: This column displays the reason for cancelling the order, if applicable.

Cancellation Reason ID: This column displays the ID for the reason why the order was canceled.

Created On: This column displays the time at which the order was placed.

Canceled at: This column displays the time at which the order was canceled.

Updated On: This column displays the time of the last activity performed on the order, such as accepted, ready, or out for delivery.

Outlet Name: This column displays the name of the outlet on which the order was placed

Filters

You can easily search for order details on the Bitsila app by utilizing the filter option. This feature allows you to filter orders by various criteria, such as Account Name, Order Status, Delivery Type, Buyer NP Name, and Orders Breaching SLA. By inputting the desired filter criteria, you can quickly access the relevant order information.

Store Side

• To access the dashboard in the Bitsila app, login to your account.

• On the dashboard, you will see various key statistics such as Orders Received, Order Amount,** Cancellation Charges**, Net Revenue, and Discount.

• Click on the POS module on the dashboard.

• If you are opening the POS module for the first time on that day, a pop-up screen will appear. Here, select Shift and Screen, enter the opening balance to start your counter, and click on Open Counter.

• Once the counter is open, you can see the items available in your store and their quantities.

• Go to the Business Module and select Orders. On the orders page, you will see multiple icons that can help you filter orders:

a. Select Store:

Filter orders by selecting a particular outlet.

b. Select Date:

Filter orders by selecting a specific date.

c. Select Order Slot:

Filter orders by entering the time the order was received.

d. Select Types:

Filter orders by type, such as Online, Aggregators, Home Delivery, Curbside Pick up, Instore Pick up, Instore Orders, Dark Store, Phone, ONDC, QR, Dine In, App, Mobile Web, Web, and Whatsapp bot.

e. Select Status:

Filter orders by status, such as Accepted, New, Pending, Refund, and Completed.

f. Select Sales Person:

Filter orders by selecting a sales person.

g. Refresh:

Click this icon to view newly received orders.

h. A:

Click this icon to show all the orders.

i. N:

All the orders whose status is New are shown here.

j. P:

All the orders whose status is Accepted, In-Preparation, Ready, Out for Delivery are shown here.

k. C:

All the Completed, Rejected, and Canceled orders are shown here.

l. Need Attention:

Filter orders that require attention.

m. Select Sort Filter:

Sort orders by time, customer name, order number, number of items, and order amount.

• Below these icons, you can see the orders received in your account.

• By clicking on a particular order, you can see its complete details such as order status, invoice, Amount credited details, and logistic partner details.

• Click on the ordered items icon, and the page will display the complete ordered items individually.

• You can cancel an item by clicking on the ellipsis button and selecting the Cancel option if the item is not available.

• Click on the print icon to print the invoice.

FAQs

Q: What is order management?

A: Order management is the process of managing and tracking customer orders from the time they are placed to the time they are delivered or canceled. It involves monitoring and updating the status of orders, handling payments and refunds, and ensuring that orders are fulfilled on time and accurately.

Q: How do I access order management on the Bitsila app?

A: To access order management on the Bitsila app, login to the app and go to the ONDC module on the dashboard. From there, select ONDC Orders to view order details and statistics.

Q: What key statistics are available in order management on the Bitsila app?

A: The key statistics available in order management on Bitsila app include Order Count, New, Accepted, Ready, Out for delivery, Delivered, and Canceled. These statistics provide an overview of the number of orders received, accepted, and canceled, as well as the status of orders in the delivery process.

Q: What details are provided for each order in order management on the Bitsila app?

A: The details provided for each order in order management on Bitsila app include ID, Order, Order Number, Seller NP Name, Deliver city, Item Quantity, Customer Name, Order Status, ONDC Order Status, Amount, Taxes, Total Order Value, Pay Mode, Order Created Date, Tenant ID, Name of the seller, Network order ID, Network Transaction ID, Delivery Type, Buyer NP Name, Shipped at Date and Time, Delivery Pin Code, Delivered at Date and Time, Cancellation Reason, Cancellation Reason ID, Canceled by, Canceled At, Created On, Updated on, Outlet Name.

Q: What is the purpose of filters in order management on the Bitsila app?

A: The purpose of filters in order management on Bitsila app is to help users search for specific orders based on criteria such as Account Name, Order Status, Delivery Type, Buyer NP Name, and Orders Breaching SLA. This makes it easier to locate and manage orders more efficiently.