1. Overview

PaiPai has made it easier for businesses of all sizes to connect seamlessly with Petpooja, a major Restaurant POS provider. 

This collaboration allows Petpooja customers to smoothly link up with the Open Network for Digital Commerce (ONDC) through PaiPai, making it simple for them to start selling on ONDC. This partnership serves as a smooth connection, enabling Petpooja businesses to easily expand their online presence.

In their Petpooja accounts, users have the flexibility to adjust various aspects like products, product groups, categories, and outlets. 

Thanks to this integration, any changes made in the Petpooja account get quickly synced with the PaiPai system. Consequently, this synchronization ensures that the relevant ONDC listings promptly reflect these modifications.

2. Identifying the Merchant and Creating PaiPai Account

Two types of merchants can be onboarded to the PaiPai system. 

1. Existing merchants in the Paytm ecosystem.

2. A new merchant.

In the first case, the merchant can be onboarded to the ONDC through the PaiPai system in three different ways. 

1. API

2. Manual

3. Import through Excel Sheet

In all three methods, the account and the outlet of the merchant are set up automatically.

If the merchant is not part of the Paytm ecosystem, it is recommended  to onboard the merchant into the Paytm ecosystem first before proceeding with the account setup process.

After the account is set up, the account has to connect the Petpooja account with the PaiPai merchant account through the Petpooja-paytm connector.

3. Get the Restaurant Mapping ID from the PetPooja Account

For this step, you need to send an email to the client with a clear step-by-step guide on how they could find the Restaurant Mapping ID. 

NOTE: Skip this step if you already have the mapping id of the account. 

This Restaurant Mapping ID is required to finish the mapping process of the PaiPai outlet with the Petpooja account.

You can find the email template along with the procedure below.

Email template:

Subject: PaiPai ONDC onboarding: Request for Petpooja Restaurant Mapping ID

Dear [Client’s Name],

I hope this email finds you well. To complete the integration process between your Petpooja account and your PaiPai account, we require your Restaurant’s Mapping ID. 

Refer to a step-by-step guide to assist you in finishing the process.

We hope you can send us the location ID to [email] as soon as possible so that we can complete the configuration process.

Best Regards,
Team Bitsila
[HelpDesk Contact]

Move these steps to HelpDesk link on FreshDesk and include the steps in detail.

To obtain the ID go to the Menu List tab under Menu Management Module.

Under the Select Restaurant dropdown, you can see the code beside the name of the Restaurant.

4. Update the Mapping ID in the Outlet Settings

After you obtain the Location ID, you need to configure it in the Outlet settings to enable the outlet mapping between the Petpooja account and the PaiPai account.

On the account side in the Business Module click on Mystore.

Go to the settings tab and Click on Edit.

Scroll down to find the Upstream Outlet Mapping and Enter the External Outlet ID(Location ID you obtained from the Client)

Click on Update to save the changes.

5. Mail to PetPooja - Restaurant Integration

After the outlet is mapped, an automated email will be sent, prompting the catalog push.

Here is the email template.

Subject: PaiPai: Restaurant ONDC onboarding - [Mapping Key] - [Restaurant Name]

To: petpooja

CC: PaiPai support email => map this to FreshDesk as well so that it can be tracked easily. Create a separate onboarding bucket in FreshDesk.

Dear Petpooja Team,

Hope this email finds you well.

We have done the Restaurant mapping on our side, here are the details:

Petpooja Restaurant Mapping Key: [Mapping Key]

Restaurant Name: [Restaurant Name]

Restaurant Location: [Restaurant Location, Pincode]

Please do the necessary mapping on your side to complete the integration for ONDC onboarding and trigger the Catalog Push. 

Please ‘ReplyAll’ and update, once integration and catalog push are completed.

Thanks and Regards,

Team Bitsila
[HelpDesk Contact]

6. Inform the Paytm Team to Create the SAP Code and PGM ID

For the onboarding process to complete, the Paytm finance team needs to create the SAP Code and PGM ID for the merchant. These IDs should later be added to the PaiPai system for smooth processing and tracking the transactions.

A set of emails should be sent to inform them to finish the process.

An email will be sent at 7 am and 4 pm with the details of the merchants that need SAP Codes and PGM IDs.

Later an escalation mail is sent if the ID creation process is delayed. You can find the templates of the emails below.

6.1. SAP Code Emails

6.1.1 Intimation Email (7 AM and 4 PM)

Subject: PaiPai: Update SAP Codes for New Merchants

Dear Finance Team,

Hope this email finds you well. 

We have recently onboarded a batch of new merchants onto the Bitsila platform. As per our standard procedure, we need to create SAP Codes for these merchants and update their information in the Bitsila panel. This will ensure smooth processing and tracking of transactions.

Quick Summary on Pending SAP Codes to be created/updated:
    SAP Codes Pending Till Yesterday:

New Merchants Onboarded Today: 

SAP Codes Updation Steps:

• Login to Bitsila system using your email id

• Download the Pending SAP Codes to be updated into Excel File

• Update SAP Code in the Excel File

• Import in Bitsila system

Thank you for your prompt attention to this request.

Best regards,

Team Bitsila

=>

In import, send an email with the summary of updated records and inclding the pending SAP Codes to be updated.

6.1.2 Escalation Email for the SAP Code

Subject: PaiPai: [URGENT] Pending SAP Codes Updation - Risk of Merchant Inactivation

Dear Finance Team,

Hope this email finds you well. 

Due to the delay in SAP Code creation, XX merchants are at risk of being inactivated, which could result in significant disruptions to our operations. The SAP Codes of these accounts should be created and updated by [Date].

To avoid any adverse impact on PaiPai business and to ensure the continued functioning of these accounts, it is imperative that we immediately create SAP Codes for the following merchants:

We cannot afford any further delay in this matter. Therefore, I urgently request your immediate attention to creating the SAP Codes for these merchants. Timely action is crucial to prevent their accounts from being inactivated.

Thank you for your swift action in addressing this urgent matter.

Best regards,

Team Bitsila

7. Update the SAP Code - by Paytm Finance Team

SAP Codes are for Finance Team and will be maintaining by the Finance Team

Once the SAP Codes are created bu the Paytm finance team, they should be updated on the Bitsila system using the login provided to them.

On the System side, navigate to the TSP Module on the left-side panel. Select SAP Code Sub-Module.

You can see the tabulated information of the merchant details including the SAP Code, SAP status, etc.

Click on the Edit Button.

Now you can edit three fields. SAP Code, Status, and the Reason.

Enter the SAP Code in the SAP Code field.

Select the status from the dropdown. 

If the merchant is rejected, you need to enter the reason in the reason field.

Click on the Update Button.

The SAP codes will be updated.

8. Update the PGM ID

On the System side, navigate to the TSP Module on the left-side panel. Select PGM Code Sub-Module.

You can see the tabulated information of the merchant details including the PGM Code, PGM status, etc.

Click on the Edit Button.

Now you can edit three fields. PGM Code, Status, and the Reason.

Enter the PGM Code in the PGM Code field.

Select the status from the dropdown. 

If the merchant is rejected, you need to enter the reason in the reason field.

Click on the Update Button.

The PGM codes will be updated.

9. Catalog Push Verification

Once the Petpooja catalog is pushed, Ops Team checks if the catalog items are reflected in the PaiPai account. 

Go to the account side of the client’s Bitsila account and go to the Upstream Module.

You can see the Update Menu event registered in the list.

10. Configuring for ONDC

Go to ONDC Module on the Left-side Panel and click on Accounts.

You will see the list of all the Accounts.

Click on Add to ONDC Button on the top-right Corner

You will see a pop-up screen with entry fields.

Enter the Details

Click on Add Button

The Account will be added to the ONDC and you can see it in the list of Accounts

Click on the Account to see the general info of the Account

Click on the Outlets tab

Map the Outlet

Now Click on the Items tab

Click on the Actions Dropdown and select Map all.

The account is added to ONDC, and all the products and outlets are synced.

NOTE: Enable 1.2 for all the accounts. 

11. Migration of Existing Bitsila account with Petpooja 

1. For the existing accounts which are already live on bitsila with the petpooja 

2. Share the current mapping id along with the following details to petpooja team for migration to the new adapter(paytm petpooja ) 

   1. Account Name 

   2. Outlet Name

   3. Contact Number

   4. Address

   5. Mapping Id 

3. Upon receiving the new mapping id from the petpooja side, goto system side , open the account details and click on EDIT and select the Petpooja Paytm as upstream provider and update 

   1. 

4. Watch for one/two accounts and see if the new orders are landed to the petpooja system 

NOTE: Do this switch when there is no order from customers(usually 6-7 am )

NOTE: Item id has to be the same So, we can cross check with the petpooja team about it - if the account is migrated from one adapter to another, will the item id change or not? 

12. FAQs

1. What is the purpose of the PetPooja Integration with ONDC through PaiPai?

The integration facilitates PetPooja users to seamlessly connect with the Open Network for Digital Commerce (ONDC) through PaiPai, enabling them to expand their online presence effortlessly.

2. How do I identify the merchant and create a PaiPai account?

Merchants can be existing members of the Paytm ecosystem or new ones. Depending on their status, they can be onboarded to the PaiPai system either through API, manual entry, or Excel sheet import. If not part of Paytm, merchants need to be onboarded into the Paytm ecosystem first.

3. How do I obtain the Location ID from the PetPooja account?

To obtain the Location ID, follow the provided step-by-step guide emailed to the client. It involves navigating to the Menu List tab under Menu Management Module in the PetPooja account.

4. How do I update the Location ID in the Outlet Settings?

After obtaining the Location ID, it needs to be configured in the Outlet settings. This involves navigating to the Business Module, clicking on Mystore, going to the settings tab, clicking on Edit, and updating the Upstream Outlet Mapping with the External Outlet ID.

5. How do I request the PetPooja team to push the catalog?

Once the outlet is mapped, an email template is provided for requesting the catalog push. This involves selecting the restaurant, triggering the menu, and pushing the menu within the PetPooja account.

6. How do I inform the Paytm team to create the SAP Code and PGM ID?

A series of emails are sent to the Paytm finance team at specific intervals to create the SAP Code and PGM ID for the merchant. This ensures smooth processing and tracking of transactions. Templates for both SAP Code and PGM ID emails are provided.

7. How do I update the SAP Code on the PaiPai system?

Once the SAP Codes are received from the Paytm finance team, they should be updated on the PaiPai system by navigating to the TSP Module, selecting SAP Code Sub-Module, editing the relevant fields, and updating the SAP codes.

8. How do I update the PGM ID on the PaiPai system?

Similar to updating the SAP Code, the PGM ID is updated on the PaiPai system by navigating to the TSP Module, selecting PGM Code Sub-Module, editing the relevant fields, and updating the PGM codes.

9. How do I verify the catalog push?

After the PetPooja catalog is pushed, it needs to be verified by checking if the catalog items are reflected in the PaiPai account. This involves navigating to the client’s Bitsila account, going to the Upstream Module, and checking for the Update Menu event.

10. How do I configure the Taxonomy?

Taxonomy configuration involves mapping the C Taxonomy and G Taxonomy in the Account Details screen under the Accounts Module. Additionally, syncing the product catalog to the master and following the ONDC flow is necessary.

11. How do I configure for ONDC?

To configure for ONDC, navigate to the ONDC Module, click on Accounts, and then click on Add to ONDC. Fill in the details, add the account, map the outlet, and sync all products and outlets.